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info@internet-security-inc.com
Have a
question? Need info? Want to place an order by email?
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FAQ Frequently Asked Questions
Please read these questions and
answers before placing your order. |
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Q: How do I
buy with PayPal ? When I click
add to cart it only shows 2
choices Credit card or
GoogleCheckout?
Answer: click the PayPal button
next to the item you wish to buy
and it adds to a PayPal cart
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Q: I
placed an order from your
website with PayPal /
GoogleCheckout now when I login
to my account it isnt there?
Answer: Only Credit Card orders
are saved in your online account
please login to your
www.paypal.com /
http://checkout.google.com account to see
your order history.
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Q: Why
did I get an email from your
website I didnt place an order?
Answer: If you signed up for an
account even if you canceled the
order you receive an email that
your account was created.
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Q: I
placed an order and got a
transaction error?
Answer: Please check your credit
card number and exp date exact
name on card and code, if any of
these are even one number or
letter off the card is rejected.
Also please make sure your
billing address matches the one
associated with this card and
that the zip code street name
etc. are correct this too causes
the card to be rejected.
Contact your bank or card issuer
to see if its being blocked.
If you still have problems call
us we can process you card with
our terminal by phone.
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Q:
Do you accept international
orders from my country?
Answer: Yes please see our
policy here:
http://www.internet-security-inc.com/overseas.html
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Q: How
much is shipping to my country?
Answer:
Shipping/Handling rates vary
please contact us for details.
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Q: Can
I fax you my order and credit
card info?
Answer: Yes 212-202-3763
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Q:
Is the item I want in stock? How
can I check?
Answer: Many of the items listed
are in stock in one of our many
national warehouse locations
ready for next day delivery.
However some items may be out of
stock on back order or special
order only. Please contact us at
212-537-6540 or email us at
info@issisecure.com before
placing your order if you need
to know stock status.
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Q:
What if the item I need is not
in stock?
Answer: We can order the item
for you, it can take 2-3 weeks
or only a few days depending on
the item and our distributors
contact us at 212-537-6540 or
email us at
info@issisecure.com on a
case by case basis.
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Q:
Can I get next day air,
overnight and / or express
delivery?
Answer: Yes contact us at
212-537-6540 or email us at
info@issisecure.com before
ordering so we can help you.
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Q:
When does my order ship?
Answer: If its in stock usually
within 24 hours of receiving
your order (except weekends and
holidays), unless its a special
order item or on back-order.
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Q:
What if I have a special order?
Government, tax exempt or
overseas international order?
Answer: Contact us at
212-537-6540 or email us at
sales@issisecure.com so we
can help you process this order
and we will refund the taxes and
or assist you.
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Q:
What if the item I order is on
back order or unavailable?
Answer: We will do our utmost
best to get you your items asap.
If you choose to cancel before
the items arrive from our
distributors you can cancel for
a full refund.
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Q:
What if the item is damaged?
Answer: Contact us at
sales@issisecure.com for a
replacement.
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Q:
I tried to order an item and
your service reps offered me a
replacement why?
Answer: ISS does NOT bait and
switch EVER. We NEVER do that.
The only reason we may offer you
a replacement would be that our
distributor no longer carries
that model or the manufacturer
has discontinued that model and
this is the replacement offered.
We list ten of thousands of
items and things are constantly
changing.
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Q:
What if I need a recommendation
on what accessories to purchase?
Answer: Please contact our
customer service reps at
212-537-6540 or email us at
info@issisecure.com to
assist you.
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Q:
What if I have a question about
the item advertised?
Answer: Please contact our
customer service reps at
212-537-6540 or email us at
info@issisecure.com to
assist you. If we dont know the
answer we will try and get an
answer for you.
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Q:
Can I place an order by fax?
Answer: Yes dial 212-202-3763
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Q:
Can I place an order by email?
Answer: Yes email us at
sales@issisecure.com
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Q:
Can I place an order over the
phone?
Answer: Yes just call
212-537-6540
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Q:
Are there bulk order discounts?
Answer: There may be on certain
items contact us before ordering
by phone or email.
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Q:
Are there discounts for school
or government orders?
Answer: Yes contact us by phone
or email for details.
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Q:
Do you have any closeouts or
special items on sale?
Answer: Yes see
http://www.internet-security-inc.com/catalog/specials.php
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Q:
What if I have a question that
isn't answered here?
Answer: Call us at 212-537-6540
or email us at
info@issisecure.com
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Q:
The item I am interested in says
Special Order what does that
mean?
Answer:
Please note that this item
is not in stock and we are
placing special order from
the manufacturer for
you. Should you choose to
cancel this order, please be
advised that you may only do
so within 24 hours. Should
your order be cancelled
after 24 hours your order
may be subjected to a 25%
re-stocking fee (which is
assesed by the
manufacturer).
Please contact customer care
with any questions or
concerns.
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Q:
What are your policies?
Answer: See -
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